The objective
Provide clear, accurate customer support, resolve booking and account concerns, and handle privacy requests in line with established verification and escalation procedures.
Customer Support / Client Work
Customer Support Experience
Customer service and privacy-request support at Foundever from July 2023 to August 2026, covering email and chat inquiries, account concerns, and coordinated case resolution.
Zendesk · Email · Chat · CRM
My responsibilities
Handled 60–80+ daily email and chat inquiries covering bookings, payments, refunds, account updates, cancellations, and service concerns. Reviewed payment and account information, resolved transaction issues, and documented customer records. Selected as a Special Agent for Privacy Management to process Subject Access Requests (SARs) and account deletion requests under established procedures. Verified customer information, performed fraud review and profile verification, and coordinated escalated cases with internal teams.
The process
Review the inquiry, verify account information, resolve or escalate the case, document actions, and follow privacy procedures for SARs and deletion requests.
Deliverables
Documented email and chat responses, updated customer records, coordinated escalations, and processed privacy requests. This experience summary describes my responsibilities while protecting customer conversations and personal information.
Outcomes & context
Reduced ticket handling time by 15% through workflow management. Contributed to a 95% team quality score. CSAT Champion, November 2025: achieved 95%+ CSAT. Top Agent Performer, 2024.
Original media is not yet displayed. Client information stays confidential.
Let’s work together