Hi, I’m Stephanie! I help entrepreneurs, founders, and growing businesses stay organized, streamline daily operations, deliver excellent customer experiences, and build a consistent online presence. By combining administrative expertise, creative skills, and practical AI tools, I help businesses work more efficiently.
✧A thoughtful partner, behind the scenes.I’m a Virtual Assistant with experience in executive and administrative support, business operations, customer service, privacy management, and social media. At Pillar Security, a US-based cybersecurity startup, I supported the founder with calendars, daily operations, client communication, content coordination, SOPs, recruitment, and onboarding. My medical-claims work included documentation, an Excel claims tracker, and AI-assisted form-population workflows. At Foundever, I handled high-volume customer support and served as a Special Agent for Privacy Management.
I’m based in Cebu City, Philippines, and fluent in English and Filipino. I bring a proactive, organized approach to remote collaboration, with flexible availability across US, UK, and Australian time zones. My setup includes a dedicated home office, dual monitors, a noise-cancelling headset, a primary internet connection, and a backup mobile hotspot.
Reliable support for the everyday details and the bigger picture.
Space to focus on what only you can do.
Clearer systems. Smoother working days.
Thoughtful support at every touchpoint.
A consistent presence, with a personal touch.
Practical AI. Always with a human eye.
A closer look at the systems, support, and creative work behind the scenes.
Medical claims documentation and AI-assisted process support during a July–August 2026 project-based contract.
Personal and operations assistance for the founder of Pillar Security, a US-based cybersecurity startup, January–June 2026.
A curated collection of social media graphics, content layouts, lead magnet designs, and short-form video work, including an Instagram profile and feed concept.
A personal portfolio of AI-assisted videos and product content, combining prompt development, visual storytelling, and short-form editing to explore ideas for digital marketing.
Customer service and privacy-request support at Foundever from July 2023 to August 2026, covering email and chat inquiries, account concerns, and coordinated case resolution.
Client work is anonymized. Collection placeholders are identified; no confidential files or invented results are displayed.
I have intermediate-level experience applying AI tools to real-world administrative, operational, and creative tasks. I use AI to improve efficiency, simplify repetitive processes, support problem-solving, and create digital content while maintaining human oversight and quality control.
Used Claude Code for AI-assisted claim-form population and an Excel-based medical claims tracker. Created structured documentation and SOPs, with attention to accuracy and confidentiality.
Used ChatGPT and structured prompts to synthesize medical records consistently. Created and refined prompts for research, problem-solving, and creative content, with human review.
Google Flow AI video experiments, ChatGPT prompt refinement, and Canva and CapCut editing.
Summarization, document organization, research, report drafting, spreadsheet assistance, and repetitive task optimization.
People-first service, organized operations, and a resourceful approach.
Reviewed and summarized complex medical records for insurance claims processing. Prepared and submitted medical documentation and claims, and followed up on claim progress. Developed a centralized Excel claims management system tracking case status, submission dates, documentation, and critical deadlines. Used Claude Code for AI-assisted claim-form population and ChatGPT for structured medical-record synthesis. Handled sensitive healthcare information and personal identifiers under data privacy and confidentiality requirements. Created SOPs for claims processing, workflow management, and handovers.
Developed a centralized claims tracker and AI-assisted form-population workflow to reduce repetitive data entry and administrative errors.
Microsoft Excel · Claude Code · ChatGPTRelated workManaged the executive calendar and coordinated meetings across time zones. Created SOPs and supported daily operations. Planned and scheduled social media content and assisted with campaign execution. Conducted market and competitor research, designed Canva visuals, and implemented no-code automation for repetitive tasks. Built and maintained Notion task-tracking systems and internal documentation. Supported recruitment, new-hire planning, and onboarding workflows.
Created operational documentation, task-tracking systems, and onboarding workflows to support organized day-to-day operations.
Notion · Notion AI · Canva · No-code automationRelated workHandled 60–80+ daily email and chat inquiries covering bookings, payments, refunds, account updates, cancellations, and service concerns. Reviewed payment and account information, resolved transaction issues, and documented customer records. Selected as a Special Agent for Privacy Management to process Subject Access Requests (SARs) and account deletion requests under established procedures. Verified customer information, performed fraud review and profile verification, and coordinated escalated cases with internal teams.
Reduced ticket handling time by 15% through workflow management. Contributed to a 95% team quality score. CSAT Champion, November 2025: achieved 95%+ CSAT. Top Agent Performer, 2024.
Zendesk · CRMRelated workManaged real-time operational performance, SLA adherence, and schedule compliance. Supported agents through escalations, coaching, and process guidance. Used Excel to track daily operational trends and design dashboards supporting staffing allocation and workflow improvements.
Built Excel dashboards and tracked operational trends to support staffing decisions and smoother workflows.
Microsoft Excel · Operational dashboards · SLA monitoringGoogle Workspace · Microsoft Office · Notion · ClickUp · Notion AI
Zendesk · Email support · Chat support · CRM documentation
Canva · CapCut · Vista Social · Buffer
ActiveCampaign · GoHighLevel
ChatGPT · Claude · Claude Code · Gemini · Google Flow · Zapier · SuperCopy
Excel · Google Sheets · SRFax · Apps Script-assisted workflows
Ketch
First Advantage
Slack · Zoom · WhatsApp
Workflow & process improvement · Executive & administrative support · Confidential data handling · Inbox & email management · Calendar coordination · Content scheduling & publishing · Market & competitor research · Recruitment & onboarding support
Subject Access Requests (SARs) · Account deletion requests · Customer identity verification · Privacy-request documentation
English — Fluent · Filipino — Fluent
Globe 50 Mbps primary internet · Smart 5G backup hotspot · Lenovo IdeaPad Slim 1 · Dual monitors · Noise-cancelling headset · Dedicated home office · Flexible US / UK / AU availability
C2 Proficient · 85/100
EF SETVerified credential supplied by Stephanie
Civil Service ExaminationBachelor of Science in Tourism Management · Minglanilla, Cebu, Philippines
St. Cecilia’s College Cebu Inc.Achieved 95%+ CSAT while managing account issues, bookings, and payment reviews.
FoundeverRecognized for consistently exceeding performance and customer satisfaction metrics.
Foundever“★★★★★ Stephanie is the rare person you can hand something to and trust it gets done well. She built our onboarding from the ground up, picked up every tool fast, and showed up on time, every time. If I were hiring again, she'd be my first call. Reliable, resourceful, and genuinely invested — the kind of operations support that lets a founder focus on the work that matters.”
Josh Botz · Founder, Pillar Security
Looking for reliable support with your daily operations, customer experience, social media, or AI-assisted workflows? I’d love to learn more about your business and how I can help.
macahismastephanie@gmail.com